You may face one or more of these issues while trying to access your exam:
“Invalid email / password” error during login.
The account is disabled or locked.
On login, another student’s account opens instead of yours.
Profile shows wrong semester, branch, or personal details.
The course or exam is not visible on your dashboard.
These issues occur when there is a mismatch between your login credentials and registered details, or when your account configuration is incorrect in the system. Sometimes account access is blocked due to inactivity, administrative settings, or profile mapping errors.
Double-check your email ID and password.
Ensure there are no spelling errors, spaces, or case sensitivity mistakes.
If unsure, use the “Forgot Password” option to reset.
If you see “Account disabled”:
Contact the exam helpdesk or institution support team.
Provide your registered email ID and enrollment number for reactivation.
Log out immediately.
Clear browser cache:
Windows (Chrome/Edge): Ctrl + Shift + Delete → Clear cache/cookies.
macOS (Safari): Preferences → Privacy → Manage Website Data → Remove All.
Re-login with the correct registered email ID.
Check your profile details in your dashboard.
If incorrect, raise a correction request with support, providing proof (ID card, registration details).
Ensure you are logging into the correct platform / portal.
Confirm with your institution whether the exam/course has been assigned to your account.
If still missing, contact support with your registered ID for correction.
Try logging in from a different browser (Chrome, Firefox, or Edge).
If issue continues, uninstall and reinstall your exam browser/application.
Always use your officially registered email ID (college/institution ID if provided).
Avoid logging in from multiple devices simultaneously.
If you are sharing a system, clear cookies and cache before login.