Issue: Device / Setup Limitations

Leading to Exam Access or Compatibility Failures

🔍 Description of the Problem

You may face one or more of these issues while trying to access your exam:

• You don’t have access to a laptop or desktop (mobile-only setup).
  
  

• Your webcam is not working, or the platform cannot detect it.
  
  

• An external webcam is not supported by the exam system.
  
  

• Your PC is slow, hangs, or crashes during the exam.
  
  

• Low storage space prevents smooth functioning of applications.
  
  

• Firewall or antivirus settings block the exam portal or required permissions.

This issue occurs when your device hardware or software setup does not meet the exam requirements.

Common reasons include missing or unsupported equipment (like no webcam), insufficient system resources, or security applications (firewall/antivirus) interfering with the exam platform.

✅ Step-by-Step Solution

1. Basic Device Requirements

• Use a laptop or desktop; mobile phones and tablets are not supported.
  
  

• Ensure your device has at least:
  
  

• 4 GB RAM (8 GB recommended).
  
  

• 10 GB free storage space.
  
  

• A working webcam and microphone.
  
  

2. Check Webcam and Microphone

• Test webcam and microphone before the exam:
  
  

• On Windows: Press Windows Key + R → type mmsys.cpl for audio, or open Camera App to test webcam.
  
  

• On macOS: Open System Settings → Privacy & Security → Camera/Microphone → ensure browser access is allowed.
  
  

• If using an external webcam, make sure it is plugged in before launching the exam browser.
  
  

3. Free Up Storage Space

• Delete unnecessary files and applications.
  
  

• On Windows: Use Disk Cleanup or Storage Sense.
  
  

• On macOS: Use About This Mac → Storage → Manage.
  
  

• Ensure at least 10 GB free space for temporary exam files.
  
  

4. Optimize System Performance

• Close all non-essential applications before the exam.
  
  

• On Windows: Open Task Manager (Ctrl + Shift + Esc) → End high CPU usage apps.
  
  

• On macOS: Use Activity Monitor → quit heavy apps.
  
  

5. Adjust Firewall / Antivirus Settings

• Some security software may block exam browser functions.
  
  

• On Windows:
  
  

• Open Windows Security → Firewall & Network Protection.
  
  

• Allow the exam browser through firewall settings.
  
  

• On macOS:
  
  

• Go to System Settings → Network → Firewall Options.
  
  

• Ensure the exam browser is allowed.
  
  

6. Restart Your Device

• Always restart your device before starting the exam to refresh system memory and clear temporary blocks.

📝 Additional Notes / Troubleshooting Tips

• Borrow or arrange a proper laptop/desktop in advance if you don’t have one.
  
  

• Avoid shared/public computers as they may have restrictions.
  
  

• Always plug in your charger; don’t rely on low battery power.
  
  

• Update your operating system and browser to the latest version before the exam.